Everything you need to know before, during and after your stay. No small print — just clear answers.
A 30% deposit is required to confirm. The remaining balance can be paid online before arrival (via MyBooking) or in cash at check-in if under €1,000.
A confirmation email with the exact address, check-in contact number, and emergency details is sent immediately after booking.
Free cancellation — more than 5 days before arrival
Send cancellation by email with your reservation ID for a full refund.
No refund — less than 5 days before arrival
Paid amounts cannot be refunded within the 5-day window.
Kronos Building — no cancellations permitted
Kronos Building apartments are strictly non-cancellable.
Date and duration changes can be requested if made more than 5 days before arrival. If the apartment becomes unavailable, we offer an equivalent or superior alternative — or a full refund.
Pre-arrival email
We'll ask for your estimated arrival time to schedule your check-in agent.
Electronic access code
Sent by email. You'll also receive 2 sets of physical keys at check-in.
Access from 15:00
Early check-in only if the apartment is ready — confirmed on the day. Contact your agent for any delays.
Sign the rental contract
Digital signature required before access. The signing guest is responsible for all occupants.
Late Check-in Fees
Fees may vary by apartment — check your specific listing.
Late check-out
Requestable 24h before, subject to availability. Not possible if next guests arrive the same day.
Before you leave
Paid by card at check-in. The exact amount depends on the apartment and is stated in your booking confirmation. Refunded via the same payment method once the apartment has been inspected and confirmed in perfect condition — within 1 to 10 days after check-out.
Final clean included
Always included in the rental price
Mid-stay clean
Free for stays of 7+ nights
Extra cleans
Available on request at extra cost
All apartments are provided clean and ready. Before departure, guests must wash dirty dishes and remove rubbish to outdoor bins — non-compliance results in a cleaning fee charged against the deposit.
Digital contract
A digital signature is required at the time of confirming the reservation. The signing guest is responsible for all accompanying guests — non-compliance may result in immediate departure being requested.
Liability
Neither Lodging Apartments nor property owners assume liability for direct or indirect damage arising from use of the apartment, including fire, theft, or criminal activity.
Terms updates
Lodging Apartments may update these conditions at any time. Using the service implies acceptance of the current terms. Users are responsible for checking the latest version.
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