Faqs

1- Use our apartment browser. This is simple: enter the arrival and departure date and the number of persons. We will show you the available apartments which match your search criteria.

 

2- Select the apartment you prefer from the list. Here you will find all the information you need to help you find the appropriate apartment for your needs: photos of the different rooms, location map, the most important amenities, comments from previous guests, and details of prices.

 

3- Reserve your apartment. In order to confirm your reservation you are requested to pay a percentage of between 20% and 50% of the total, depending on the city. The rest will be paid in cash during check-in. For some apartments guests are able to pay the outstanding fee by credit card, at a cost of 2% extra. Please consult our team for details in advance. In addition to the deposit we ask you to fill out your personal details and to select your preferred method of payment :

• Credit card: This is the easiest, quickest and safest method. The reservation is made automatically and without delay.

• Paypal: There is no need to register and it is also quick and safe because the reservation is confirmed automatically.

• Bank transfer: We will send you an email with detailed instructions explaining how to make the transfer. The reservation will be confirmed as soon as you send us an email with a bank slip showing proof of transfer.

 

4- Keep the confirmation email. As soon as you have made the reservation you will receive an email with the confirmation. It is important to bring this with you because it provides details of all the information you need to gain access to the apartment or to make any enquiry: the exact address of the apartment, the telephone number of the person due to welcome you, information of how to make the outstanding payment, etc.

As is the case with any type of rental we also request a security deposit which is wholly refundable.

This can vary between 200 and 500 euros depending on the apartment selected. In the case of rentals of more than one month the deposit can vary between 50% and 100% of one month’s rental.

The deposit will be refunded after check-out once the apartment has been checked. It may take between from 1 to 10 days depending on the method of payment selected.

Credit card: This works simply as a “block” and not as a charge. The refund or unblocking of the appropriate amount may take between 3 and 5 days or may be unblocked automatically after 15 days. This is the easiest, quickest and most secure method.

Cash: You may also pay the refundable deposit in cash when you check in. However you will have to make an additional payment for a check-out service so we can check the state of the apartment at the exact time you leave the apartment. The check-out charges are the same as those for check-in. (Link/pop up con tarifas check in)

A further option is to request the deposit to be refunded by bank transfer. Transfer times and charges are entirely dependent on the bank.

Important: The functioning of the refundable deposit explained above applies to the majority of the apartments. Nevertheless it is extremely important to check the individual terms and conditions of each apartment, together with all the rest of the information relating to amenities and specific conditions.